1. Your Privacy Rights

Nan Fung Development Limited and its holding companies, subsidiaries, associates and affiliates (collectively, "Nan Fung Group" or "Members of the Group" or "We" or “our” or “us”) respect the privacy rights conferred upon you by law in relation to the collection, retention, use and transfer of your personal data. From time to time, you may be required to provide us with personal information to enable us to serve you and conduct the activities and purposes described in clause 2 below. If you fail to provide any requisite personal data, we may not be able to provide you with our products or services (including registering you as a participant in any event or as a participant of the Rewards Program or providing you with relevant benefits).

The purpose of this Personal Information Collection Statement is to describe our approach to privacy policy which is provided in compliance with the provisions of the Personal Data (Privacy) Ordinance Chapter 486 of the Laws of the Hong Kong Special Administrative Region, and to ensure that our employees comply strictly with the relevant standards of security and confidentiality.

Please read thoroughly our following policies and methods in processing personal data.  The policies described herein apply to all users and participants, whether or not they have registered with Nan Fung Group. We reserve our rights to revise or amend from to time the contents as we consider necessary.

"Personal Data" means any personal data of an individual (including, but not limited to, your name, email address, gender, telephone number, date of birth, payment account information) provided to us upon registration with our activities.

2. Purpose of Collecting Data

We collect your personal data when you register as a participant in an event or relevant Rewards Program.

If you are under 12 years of age, you must obtain the consent of your parents or guardians before providing us with any personal data.

If you provide us with any personal data, you are deemed to have authorized us to collect, retain and use your personal data for one or more of the following purposes:

(a) Provide you with e-voucher or merchant’s exclusive offer or gift redemption activities in “A Window Into Sheung Wan” Program;

(b) register and open any customer account with us  and/or process your application for “A Window Into Sheung Wan” Program registration (including online registration)  or use e-membership card to enjoy mall exclusive offer or use a recruitment offer - e-voucher or merchant’s exclusive offer;

(c) verify your information and eligibility to participate in any of our “A Window Into Sheung Wan” Program or register any customer accounts with us;

(d) provide and update you with our marketing activities and information, as well as promotional products, events and other benefits;

(e) maintain, update, operate and process your activities records with us in connection with any of our services or program (including rewards  program, preferential  benefits and offers, points accumulation or redemption) and with any of our appointed independent service providers in relation to your application, registration, purchase, ordering, bill processing, payment, refund and replacement records;

(f) identify and verify an individual’s identity;

(g) deal with enquires, comments, feedback and complaints;

(h) disclose requisite information upon demand to law enforcement or other government authorities when statutory required;

(i) compare your personal data with other personal data previously provided to us or any Members of the Group; and 

(j) other purposes directly or indirectly related to the above-mentioned purposes.

3. Data Transfer and Disclosure

To achieve the above purposes and in order to facilitate (including, but not limited to, processing, conducting and verifying the provision, sale, ordering, payment, refund and/or replacement of products directly with us or via our websites and other customer service) provision of any of our products or services, you agree that we may disclose and transfer (whether in Hong Kong or overseas) or share your personal data to Nan Fung Group and/or any third-party service providers engaged by us.

Such third-party service providers will collect your personal data but are permitted to use your personal data only for the purposes specified in paragraph 2 above and not for the purposes of such third-party service providers themselves (including direct marketing). Although such third-party service providers owe a duty of confidentiality to us and/or Nan Fung Group, Nan Fung Group does not have any control over the third-party service providers or the contents of their websites or how they process your personal data. You should review the privacy policies of such third-party service providers in order to understand their privacy policy practice.

4. Personal Data used in Direct Marketing

We intend to use your personal data for direct marketing purposes, but unless we have obtained your consent (that is, no objection to direct marketing), we will not use your personal data for direct marketing.

We will use your name and contact information (e.g. telephone number and/or email address) to market and promote the following services, products and promotional activities to you by way of letter, email (if provided), telephone (if provided), SMS, WhatsApp, Facebook, WeChat, pamphlets, newsletters, brochures and leaflets, etc.. They include community service or charitable activities, event promotion, retail, entertainment, leisure, sports, catering, environment, health and well-being as well as real estate and financial investment.

Nan Fung Place “A Window Into Sheung Wan” (“Program”) Terms and Conditions

1. Customers must first register as members of the Program (“Members”) through the Program’s website (“Website”) by entering the required information and obtaining an email authentication.
2. The registered Member’s name must be the same as the one stated on such Member’s submitted business name card.
3. Customers must register a correct and valid personal email address to receive an email authentication. Customers who do not complete the authentication will not be able to become a Member.
4. Members must register an email address which they frequently use. In case Members forgot their passwords, a new password will be sent to their registered email address.
5. The owner (and its agent) of Nan Fung Place (“Owner”) shall take no responsibility for any failure of transmission of communications.
6. Members must ensure that the information submitted for the registration is authentic, accurate, complete, not misleading or fraudulent in all aspects.
7. Recruitment offer (subject to terms and conditions) is applicable to Members upon successful registration. Each Member is entitled to the recruitment offer once only. The redemption is served on the first-come-first-served, available while stocks last basis. The Owner will determine a Member’s entitlement to the recruitment offer based on the Member’s transaction records with the Program.
8. No recruitment offer will be given to Members who have cancelled their membership within the past 6 months from the month of new application.
9. The Owner has the absolute discretion to determine a customer’s eligibility for the membership and/or a Member’s entitlement to the recruitment offer.
10. Each email address can only be registered by one Member. Duplicate registration of the same email address or holding more than one membership accounts by the same individual will not be accepted. The Owner shall have the right to, without any prior notice, suspend or terminate such membership and disqualify the Member’s rights of further reward redemption without any compensation.
11. If Members have changed their email addresses, Members must inform the Owner immediately and re-register the membership with the Owner with the new email address through the Website. If Members are considered by the Owner to have registered with “A Window Into Sheung Wan” membership with an email address that they do not own legitimately, the Owner have the right to suspend or terminate such membership without any prior notice or compensation.
12. Membership, recruitment offer, e-voucher and exclusive offer are limited for the Member’s personal use and are non-transferable.
13. Members should verify their personal information and redemption record after any updates. All Member’s data and redemption records kept by the Owner are deemed to be final and conclusive.
14. Members should keep their membership numbers, passwords and email addresses strictly confidential and secure. Members are fully responsible for any use of their accounts by any other person (including whether used with or without the Member’s authorization).
15. The staff of the Owner shall have the right to request Members to present a valid identification document for verification of the Members’ identity against the Members’ account record.
16. The Owner reserves the right to suspend or terminate any membership of any Members at any time without any prior notice if the Owner considers that the Members use any accounts that belong to another person, or are dishonest in their application for membership or exercise of any Member privileges.
17. Upon termination or expiry of membership, all the unredeemed rewards in the Member’s account will be forfeited without any further notice or compensation.

E-voucher and Exclusive Offers

1. Members can redeem desired e-voucher or exclusive offer via the Website. Upon confirmation, the corresponding e-voucher or exclusive offer will be deducted instantly from the Member’s accounts. No cancellation or change is allowed.
2. The e-voucher or exclusive offer is valid at participating merchants of Nan Fung Place only.
3. To use an e-voucher or exclusive offer or e-membership (in exchange for physical gifts or exclusive offer) with Nan Place concierge staff or participating merchants or event venue location staff, Members must visit the Website and present the QR code for scanning for verification. See the Website for details.
4. Members hereby understand and accept that all e-voucher or exclusive offer are available in limited quantities, on a first-come-first-served, available while stocks last basis. If a reward has not been redeemed before the deadline due to limited stock or other reasons, there will be no compensation for unredeemed e-voucher or exclusive offer.
5. The Owner shall have the right to change e-voucher and exclusive offer from time to time without any prior notice.
6. All photos are for reference only, and the actual items may vary. Members shall the quality of the rewards at the time of redemption. No rewards will be replaced and refunded. shall have no liability and shall not be held liable in any events of any losses or damages related to any aspects of the goods, products or services provided by the participating merchants, including but not limited to the quality and usage and the Owner gives no warranty and guarantee thereto. Customers hereby expressly acknowledged that any e-voucher or exclusive offers redeemed is the transaction between the Customers and the participating merchants and that there is no contractual relationship between the Owner and the Customers in any kind of goods, products or services redeemed.
7. For redemption through the Website, Members must read and accept the description, and terms and conditions of respective e-voucher or exclusive offer, including but not limited to expiry dates, movie tickets expiry dates, food and beverages expiry dates (if any).
8. Participating merchants reserve the right to change the terms and conditions of the e-voucher or exclusive offer without any prior notice. The Owner are not responsible for any losses caused by disputes between Members and the participating merchants.
9. In case of disputes related to e-voucher or exclusive offer, the Owner and participating merchants reserve the right of final decision.

General Terms & Conditions

1. The Program is managed and operated by the Owner.
2. Activation of membership will be deemed to be the acceptance of all terms and conditions of the Program by the Member.
3. Only customers who have completed the registration process via the Website are eligible to become the Members of the Program and enjoy e-voucher or exclusive offers.
4. The Owner reserves the right to modify the structure and content of the Program at any time without prior notice, including the Website; Member registration, redemption and collection and the expiry dates of e-voucher or exclusive offers; these terms and conditions; other items; and termination of the Program. It is the responsibility of Members to keep themselves up to date in respect to the structure and content of the Program, including these terms and conditions. Registering for redeeming e-voucher or exclusive offers will be deemed as acceptance of all relevant changes. The Owner will not be liable for any losses or damages resulting from changes to the structure and content, including these terms and conditions.
5. For any questions about the Program or change of personal information or cancellation of membership, Members can contact the staff of the Owner through any one of the following methods:
• Visit the Nan Fung Place concierge
• Send an email to mktcomms.cml@nanfung.com (The content must include email subject, the membership number, Member name, registered mobile number and email address used for identity verification.)
6. The English version of these terms and conditions shall prevail wherever there is any inconsistency or conflict between the Chinese and English versions.

1. Privacy Policy Statement

This Privacy Policy Statement sets out the privacy policy and practices of Chen’s Group International Limited and its subsidiaries, affiliates and associated companies (collectively “we”, “us”, “our” or “Group”), for the purposes of complying with the requirements of applicable personal data protection laws and regulations.

We are committed to protecting your privacy and the confidentiality of your personal data that we process in connection with the services, products, events, facilities, promotions or marketing or other activities we offer to clients and individuals using our websites. This Privacy Policy Statement describes how we collect, use, handle and protect your personal data, which is any information that is capable of identifying an individual. When an individual provides personal data to us, they are agreeing to be governed by this Privacy Policy Statement.

2. Categories of Personal Data which We Collect

The categories of personal data we may collect and use about you will vary depending on your level of engagement with us. Initially, we may collect your name, mailing address, contact numbers and email address, and/or information about the nature of your enquiry. We may also automatically collect information about the devices you use to interact with our websites. The information we automatically collect may include internet protocol addresses, device identifiers, web browser, and browsing information collected through cookies and other similar technologies on our website. The information automatically collected will be associated with any personal data you have provided.

You may provide us voluntarily with information in order to use, or participate in, certain features of our services, such as registering for an account; making a purchase; applying for a job; submitting a survey response; requesting support or assistance; signing up for or registering an activity or a loyalty program; making a donation etc..

Certain personal data are required for specific services or products and if you fail to supply such personal data as requested for the specific service or product, we may not be able to deliver you the service or product.

Our services are not designed for or targeted at, children younger than 18 years old, and we do not intentionally collect or maintain personal data about anyone under the age of 18. If you are under 18 years old, please ask your parent or guardian to interact with us on your behalf.

3. The Purpose and Basis of Our Use of Your Personal Data

We may collect personal data directly from you when you:

• visit our websites and/or submit paper or online forms and/or register for an account;
• engage or enquire about the services, products, events, facilities, promotions or marketing or other activities offered by us and/or third parties;
• call us, email us or contact us via social media;
• complete questionnaires or surveys;
• provide feedback;
• make a complaint; or
• enter into any transaction with us or request information in relation to entering into a transaction.

We may also indirectly obtain personal data of you from third parties when you:

• visit a third-party site that links to our website (for example New Frontier) or an estate agent website and request information about one of
• our products, services or property developments;
• engage with other property, investment or finance companies that we have arrangements with;
• engage with solicitors, financial advisers, surveyors, and estate agents involved in your search for, and purchase of, properties or products or services from us; or
• apply for a loan with us where information is collected from credit reference and anti-fraud agencies.

Our use of your personal data depends on how and where you interact with us. In some situations, the collection of personal data may be required for the operation of websites or the provision of certain services, products, events, promotions or marketing or other activities. If we are marketing to you, we will also do so with your consent or where otherwise permitted by law.

4. Link to Other Websites

We may provide links to third-party websites or information as a service to our users. This Privacy Policy Statement does not cover third-party websites or services and transactions that we link to. Linked sites may have their own privacy policies and terms of use which you should review. We do not endorse or sponsor, nor are we responsible for, any third-party websites, the content or information contained therein, or their privacy practices.

5. Use of Cookies

When you visit this website, if you choose “accept cookies”, we will automatically collect, store and use technical information about your equipment and interaction with our website. This information will be sent from your device to us using a variety of cookies. Please refer to our Cookies Policy for further details regarding our use of cookies and how to disable them for our website.

6. People Who May Process Your Personal Data

Your personal data may be received and processed by the following categories of third parties located within or outside Hong Kong:

• our own employees for the management and administration of our business;
• third-party data processors who provide support services to us and who will process your personal information on our behalf. Such third parties may include IT service providers as well as marketing companies that we use;
• independent financial advisors, estate agents and solicitors that help you with your dealings or purchase of our products or services;
• third-party service providers who assist us in providing or performing services, functions and activities on our behalf to support our interactions with you;
• any prospective buyer or lender, as the case may be, being part of certain due diligence processes in the event of a re-organization, merger, sale, joint venture, acquisition, or other transfer or disposition of all or any part of our business or assets; and/or
• parties that we have a legal obligation to disclose information to, for example regulators and law enforcement agencies.

We maintain processes designed to ensure that any processing of personal data by third-party service providers is consistent with this Privacy Policy Statement to protect the confidentiality, availability and integrity of your personal data.

7. Retaining Your Personal Data

We retain personal data if it is necessary to support our interaction with you. We may also retain personal data for longer than the duration of the business relationship for legal and/or regulatory reasons, or for analysis or historical record-keeping. For requests for access, corrections or deletion, please refer to the “Your Rights” section of this Privacy Policy Statement.

8. Direct Marketing

Where you agree (or where otherwise permitted by law), we will send you information about any new services, products, events, facilities, promotions or marketing or other activities which may be of interest to you, according to available methods of communication. Even after you agree and ask us to send you information, you can always unsubscribe or withdraw your consent at any time, and we shall stop sending you marketing materials.

9. Automated Decision Making and Profiling

We may, in some cases, use automated decision making and/or profiling, if it is authorized by legislation, if you have provided an explicit consent or if it is necessary for the performance of a contract. You can always request a manual decision making and/or profiling process instead, express your opinion or contest a decision and/or profiling based solely on automated processing and/or profiling, if such a decision would produce legal effects or otherwise similarly significantly affect you.

When using automated decision-making we will provide you with further information about the logic involved, as well as the significance and the envisaged consequences to you.

10. Security

We endeavor to keep your personal data secure. We have set up technical and organizational systems and processes to prevent unauthorized access or disclosure of your personal data. We also check that any third parties that we deal with maintain reasonable measures to safeguard the security of the personal data they process.

11. Your Rights

You have certain rights regarding how we use and keep your personal data. These include:

• A right to be informed whether and how we process your data.
• A right to withdraw your consent at any time if your personal data is processed on the basis of your consent. The withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal.
• Where permitted by law, you may have the right to request access to your personal data for the purposes of reviewing, modifying or requesting deletion of the data.
• You may have a right to request a copy of your personal data and to have any inaccuracies in that data corrected.
• You may unsubscribe from mailing lists or any paper or online registration.
• You have a right to lodge a complaint with a supervisory authority. However, if you have a complaint about our handling of your personal data, please contact us using the information provided under the “Contact Us” section of this Statement as we would appreciate the opportunity to deal with your concerns before you approach a regulator.

You may also have the right, in certain circumstances to:

• object to the processing of your personal data;
• be provided with a copy of any personal data that we hold about you. The exceptions to this right include if the information is legally privileged or the information can reveal personal data about another person;
• to require us to delete your personal data without undue delay;
• to “restrict” our use of your personal data, for example if you want us to establish its accuracy or the reason for processing it;
• to object to decisions based exclusively on the automated processing of your personal data;
• to require your personal data which we have obtained by automated means to be provided to you in a machine-readable format so that they can be ported to a replacement service provider.

You can exercise your rights by contacting us using the details below. However, we will require you to produce satisfactory proof of your identity and we may charge you a reasonable fee for the administrative costs in certain circumstances. If a fee is necessary, we will inform you of the fee before processing your request.

12. Contact Us

You can contact us at any time by post to designated legal officers of The Legal Department, Nan Fung Group, 23rd Floor, Nan Fung Tower, 88 Connaught Road Central, or email us at privacy@nanfung.com.

13. Changes to this Privacy Policy Statement

We may revise this Privacy Policy Statement from time to time. All versions of the Privacy Policy Statement are dated with the effective date of that version of the privacy policy. Our processing of personal data we collected about you will be governed by the most recent privacy policy in effect.

This Privacy Policy Statement was last updated in July 2020.